Guestinformation A-Z

Allergy Sufferers

Let us know about your allergy. Breakfast will be tailored to allergy sufferers. We also have a wide variety of special cushions. All mattresses are equipped with an anti-mite cover.

Attractions

When you go for a walk through the city, we recommend a visit to the church and the museum "Folk House". Ried and its surroundings have lots of cultural highlights to offer. Recommendations are provided by the reception.

Bank

The closest bank, the Sparkasse, is situated opposite our hotel. Other banks are just a 2-minutes-walk away.

Opening Hours: Monday to Friday 08.00 – 12.00 am and 02.00 – 04.00 pm.

Bar

Drinks are served at the hotel bar in the lobby during reception opening hours (see opening hours).

Bathrobe

You find your bathrobe in the wardrobe in your room as well as in the sauna. If necessary, please call the reception (button 9 on the house phone)

Bathroom Stools

On request, we will be happy to bring a bathroom stool to your room. Please contact the front desk (button 9 on the room phone)

Bed Linen

Your Bed linen are changed twice a week, on request we are going to change it daily for you.

Blankets

The reception offers additional blankets. Please do not hesitate to ask.

Books

In the lobby you will find a booklet with various books for your reading pleasure. All books in the house can also be purchased at a special price of EUR 10,00.

Breakfast

During Weekdays from 06:30 am to 10:00 am, on Saturdays from 07:00 am to 11:00 am, on Sundays and Holidays from 07:30 am to 11:00 am. Please choose from our buffet. The breakfast room is next to the reception. We also serve breakfast into your room – Please let us know your wishes at least 2 hours before the desired serving time. Upcharge € 9,00 per person.

Bus

A bus stop is right in front of the hotel.

Check-In

On the day of arrival at the reception desk from Monday to Thursday from 14:00 pm to 18:00 pm and from Friday to Sunday from 12:00 am to 13:00 am. In addition, 24-hours check-in with code at the keybox. If you would like to use the 24-hours-check-in, please announce this during reception opening hours. These are from Monday to Thursday from 06:30 am to 18:00 pm and from Friday to Sunday from 06:30 am to 13:00 pm.

Check-Out

On departure date we kindly ask you to leave your room between 07:00 am and 11.00 am and settle the bill at the reception.

If you like to save time on your departure day, you can also deposit the data of your credit card or pay the bill the day before departure.

Please inform us if you wish to leave your key in the room when you check out.

Chemist’s

The closest chemist’s shop in town centre is two minutes away. Opening Hours: Monday to Friday 08.00 am to 6.00 pm, on Saturday just till noon.

Coffee

A Nespresso coffee machine is available free of charge in all suites. Direct bookers receive all tea and coffee drinks at the hotel bar at a zero rate throughout the stay.

Conference Room

The hotel has a fully equipped conference room with secretarial services and support. For more details or for viewing ask at the receptionist.

Copies

We do have a printer next to the reception desk (at the staircase). An instruction manual can be found next to the printer.

Credit Cards

Visa, Master Card, American Express, Diners Club, CUP, V-Pay and EC-Cards are accepted (currency conversion available).

Cycling Trails

There are some extensive cycle paths nearby. For more information, please contact the front desk or the information display in the lobby.

Disabled Guests

We kindly help you in any situation. Please do not hesitate to ask for help. Our junior suite is wheelchair accessible, as well as the elevator.

Doctor

You will get information about local doctors at the reception. In case of an emergency we organize a house visit for you. The hospital is located about one kilometre away from the hotel. Emergency call: 141

Drinking Water

There is mineral water in a bottle in your room. There is also a water dispenser on the ground floor next to the staircase.

E-Charging Station

Three e-charging stations are available for electric vehicles. The cost of charging is included in the hotel price. Please reserve an e-charging car park at reception.

Elevator

is situated next to the stairs and connects all floors.

E-Mails

Please send e-mails to the receptiondesk: office@derkaiserhof.at. Attached files (Word, PDF, Excel) can get printed on the guest-counter-printer at the staircase. Please note: according to the General Data Protection Regulation make sure you are next to the printer while printing your documents.

Emergency Calls

Reception: 9           Fire Brigade: 122      Police: 133      Ambulance: 144      Emergency (Doctor): 141

Emergency Exits

Please watch out for the green-white emergency-exit-signs on the walls of the floors.

Entertainment

It is just a five-minutes-walk to numerous cafes, pubs and bars. A large cinema is about 3 km away.

Environmental Protection

We are partner of the climate alliance in Upper Austria. Our goal is to reduce greenhouse gas emissions and preserve the Amazon rainforest. For more information, please visit https://oberoesterreich.klimabuendnis.at/ or ask at the reception.

Escape Plan

The escape plan can be found in your room next to the door. In case of emergency, please note the green and white escape route signage throughout the hotel.

Events

An overview of current events in the region can be found at the information display in the lobby.

Fax

Incoming faxes are immediately forwarded to you. The fax number of the hotel is 0043/7752/82488-28.

Fire Prevention

Please take notice of the information-leaflet inside this folder.

Garage

The entrance to a public, fee-based underground garage is located opposite the hotel in the building of the Sparkasse. A free ticket is available at the reception on request.

Guest Supplies

At the reception you get everything you urgently need if your baggage has not arrived or if you have forgotten something.

Gym

A small gym is placed on the basement of our hotel. The devices can be used daily during reception opening hours (see point opening hours) ATTENTION: Temporarily closed due to the currently valid Corona hygiene regulations!

Hairdryer

Can be found in your bathroom.

Heating

The heating is automatically controlled according to the outside temperature. An additional manual control can be done via the thermostat on the side of each radiator.

Hospital

You are there by taxi or ambulance within five minutes. In cases of emergency we are going to organize your trip.

Hot-Water-Bag

is offered at the reception.

International Dialling Codes

Please note the separate information next to the telephone in your room.

Internet

In the hotel and all around the garden terrace, wireless-lan is available: Hi-speed-w-lan with 50 Mbit download and 10 Mbit upload. (no access code or registration needed).

Internet Terminal Equipment

Get on loan at the reception desk.

Intolerances

Inform us about intolerances. Breakfast will be specially tailored.

Ironing Service

Please bring your clothes to be ironed to the reception desk or contact us by phone. You find a bag and a pricelist in the wardrobe of your room. We do also have an iron for rent. Don’t hesitate to ask at the reception desk.

IT Support Service

If there are any difficulties with in-house information technologies, please contact the front desk. An internal or external service technician will take care of it as soon as possible.

Kettle

Available at reception.

Keys

The entrance doors are locket outside reception opening hours (see opening hours). However, your room-keycard locks the main-entrance door, the side-entrance door and the back-entrance door. The keycard also allows you to enter the hotels own car park area. Therefore, don’t forget to take your room key with you.

Laundry

If you have any laundry that needs to be cleaned, washed or ironed, we are pleased to handle it for you. You find a bag and a pricing list in the wardrobe of your room. We do also have an iron for rent. Don’t hesitate to ask at the reception desk.

Luggage Service

The receptionists are glad to assist you.

Luggage Storage

Before check-in or after check-out we can deposit your luggage secure at the reception. If you are absent for some days, it is also possible to store your luggage in our laundry-deposit.

Minibar

The rooms are equipped with a minibar. You find the pricelist in your room. Please announce your consumption before departure. We also offer to serve you drinks from the hotel-bar to the room during reception opening hours (see opening hours).

Mobile Charger

The reception has some frequent types of mobile charger for different mobile phones in store.

Multimedia / Audio Players

Connections for this are integrated into your TV.

Newspapers and Journals

We offer a certain variety of daily newspapers. Please pick them up at the breakfast room entree. Besides, several magazines are available on the floors. You are welcome to take the brochures to your room.

Opening Hours

We are here for you personally from Monday to Thursday from 06:30 am to 07:00 pm and from Friday to Sunday from 06:30 am to 01:00 pm (check-out starts at 07:00 am). We can be reached by phone 24 hours a day. Just call “9” on the room telephone.

Parking Facilities

Our own car park in the yard is free of charge for guests. You find the entrance for cars along the house wall next to the fence. The hotel car park is secured with a barrier. You need your room-keycard to open the barrier. If you park your car on the public parking in front of the hotel, be aware of the parking-fee which is charged from 08:30 am to 04:00 pm on weekdays and from 08:30 am to 12:00 am on Saturday. Parking is prohibited in the “Ladezone”. There is also a public underground parking lot in front of the hotel.

Pharmaceuticals

Some non-prescription medicine is available in single dose at the reception. The nearest pharmacy is located 2 minutes away.

Pets

Dogs are allowed, except – due to respect for our other guests and of course due to the hygiene regulations – in the breakfast room.

The additional price for dogs amounts to Euro 20,00 per night.

Pillows

In the wardrobe of your room you find a reserve pillow. We do also have several kinds of special pillows like memory foam. Please ask on the reception.

Post

Sheets of paper, envelopes and stamps are available at the reception.

Printer

We do have a guest printer at the guest-desk at the stairway next to the reception. The manual can be found next to the printer.

Radio

“FM 4” is an “English spoken” Austrian station, available via your TV, as well as one mainstream station called ”Ö3”

Rating

We invite you to assess our services online after departure on google, holdidayCheck, trivago, tripadvisor, facebook. If you have any criticism, please contact us directly in person.

Reception

Opening hours: In person from Monday to Thursday form 06:30 am to 07:00 pm and from Friday to Sunday from 06:30 am to 01:00 pm. For emergencies 24-hours: please dial number 9 on the room telephone. Check-out starts at 7:00 am.

Room Service

Our offer of drinks and snacks are served in your room during the reception opening hours (see opening hours).

Safe

All rooms are equipped with a furniture safe (instruction inside) in the closet. If you need a key for the safe just call the reception. There is also the possibility to deposit your valuables in our back-office hotel safe.

Sauna

In the basement, the relaxation area with sauna and infrared cabin is available. ATTENTION: Temporarily closed due to the currently valid Corona hygiene regulations! Registration required 30 minutes before sauna at reception. The newly built leisure pool also offers the opportunity to sauna: "Relax! After Business "– check out discounts at the reception.

Scale

You will find a scale in the fitness room on the basement.

Scanner

This feature is available at our guest printer. The printer can be found next to the reception (at the staircase). The manual is next to the printer.

Secretarial Service

On request and on a first-come, we will provide you with a separate space for your office activities and take over smaller stationery for you. Depending on the scope and effort, this may incur costs for you. When booking the conference room, the conference service is included.

Sewing Kit

Find in the closet in your room.

Sewing Service

For more information, please contact the front desk.

Shoehorn

Find at the cloakroom in your room.

Shoeshine Service

A shoeshine machine is available at the rear entrance. Shoe toys can also be found in your room.

Shopping

During the week most shops are opened from 08:00/09:00 am to 12:00 am and from 08:00 pm to 06:00 pm. The supermarkets are open all day long till 07:00 pm. Shops in the centre are open till 04:00 pm on Saturdays. On Sundays all shops are closed. The shopping mall “Weberzeile” opens daily at 09:00 am and closes at 07:00 pm on Saturdays till 06:00 pm.

Slippers

are available for you in the wardrobe of your room and in the sauna.

Smoking

Smoking is prohibited throughout the whole hotel. Smoking areas can be found outside on the 1st floor (opposite room number 6) and at the back entrance. Please note that if you are in breach of the smoking ban, you will have to pay for the costs incurred.

Snacks

During reception opening hours, guests receive snacks at the reception on request.

Socket Adapter

International adapters are available at reception on demand.

Stamps

are available at the reception.

Swimming Pool – open air or indoor including sauna-world

About the opening times of the municipal indoor bath www.freizeitbad-ried.at (summer / winter) you will be informed at the reception desk. There is also an outdoor pool in town for summer-season. We offer a 20% discount on the entry to the indoor pool.

Taxi and Shuttle Service

Order your taxi at the reception in time. Most of the time there are also taxis waiting in front of the hotel. On request, the payment for the transfer is possible to be made through the room bill.

Tea

A kettle for making tea is available at reception on request. Direct bookers receive all free tea and coffee drinks at the hotel bar throughout the stay.

Telephone

Please take notice of the separate instructions next to the phone.

Tourism Information

Is available at the reception or directly at the city's tourism information.

Towels

are provided for you in the bathroom as well as in the sauna and fitness-room. Towels in the bathroom are changed by housekeeping as soon as the towels are on the floor, by request daily. If you need some more towels, please just contact the reception.

Train

Ried Train Station is 1.1 km from the hotel. We can arrange a transport from the hotel to the train station.

Trips

We gladly inform you about all the cultural spots of interest in the “Innviertel” region. A wide variety of folders can also be found in our info display in the lobby.

TV

You find a list of all available channels in this folder. There are also English, French and Italian TV-programmes. A TV-program-overview can be found either in the teletext or if you use the “EPG-button” or “info-button” of the remote control.

Umbrella

available at the reception

Vegans / Vegetarians

On request, we will prepare a special breakfast for your needs.

Wake-Up Call

Please let us know at the reception the day before. We will give you a wake-up call at the requested time. Another possibility is to programme your telephone by yourself (please find instructions next to your phone).

Water-Boiler

available at the reception.

Water-Dispenser

You find some fresh water to refresh yourself on the ground floor, next to the stairs.

Wellness

"Relax! After Business "– you get 20% discounted entry to the leisure indoor swimming pool and sauna world. After a long journey or a hard day's work, sauna at special rates. Information is available at reception. There is also an on-site sauna and infrared cabin (see point sauna).

Wireless Lan

All round the hotel and the garden terrace wireless-lan is available: Hi-speed-W-lan with 50 Mbit download and 10 Mbit upload. (no access code or registration needed)